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  • hacked gift card customer service only tells its callers what they what to hear to get them off of phone. If they had done what they told me was going to do the first time I called the problem would have been solved before it was too late and lost money. They just kept telling me someone would get ahold of me in 5-7 business days and no one ever did. It took my calling their customer service department 4 times before they really got into the problem and by then it was too late. I believe someone found a way into their system but they say not possible. Cause my gift card was bought in Nov and the... More...
    (Credit Cards, Finance, Banks)
    Mwilliams70's Picture   Mwilliams70    0 Comments   Comments
  • horrible experience i have never had on online shopping

    I through to purchase a Wet ones wipes travel pack 15 Ea, 3 pack on the third party vendor Cosmetic inc. I paid $6.29. I supposed to get three packs, but I have received only one pack of 15 counts wipe. Of course, I called cosmetic solutions and emailed them. I would get back the other two packs, right??? No email respond for few days, then I called Cosmetic solution. The customer representative said it is not their problem. They supposed to mail me one. If I have any complain, I should call I called for few times and their representatives... More...
    (Shopping, Chain Stores)
    online2016's Picture   online2016    0 Comments   Comments
  • Bad customer service

    Absolutely the worst. has the worst website for ordering, missing or truncating information. When tried to notify a problem using their website, had a hard time submitting a note or knowing if the message was ever sent. Then when contacting the customer service, was pushed around by several people, promised a refund, then reneged; promised a response in 7 days, got it after 30 days only after I wrote to check on it. Never use it again under any condition. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    scince's Picture   scince    0 Comments   Comments
  • - Order was messded up 3 times!!!!

    I ordered a fridge from Wal-mart for my tenant on June 3rd with rush delivery. Then on June 6th, the wrong fridge was sent to my tenant. On June 6th, I called NUMEROUS times to get the right fridge ordered. After many attempts (with the customer service reps NOT understanding me), they said my new fridge would be sent out and would arrive in 3 days. Now, 6 days later, NO FRIDGE. I just called and they said that the representative never placed the order and just "apologized." So I asked her to replace the order and she said it would take 1-5 days just to process and another 2... More...
    (Home Improvement)
    jackieh4848's Picture   jackieh4848    0 Comments   Comments
  • No goods sent and no help from "Customer Service"

    I have been waiting for an order of Darice Pony eads for my students since MARCH 16TH! I have reordered twice, called numerous times only to be put on hold or led to believe "it's nearly there", etc. I am on hold AGAIN after the last reorder bungle bray Walmart, and it has been more them 1/2hour! I was PROMISED delivery YESTERDAY with EXPRESS SHIPPING on Walmart due to there indefensibly poor service. Surprise, STILL NO PACKAGE! It has been a MONTH since I ordered this item the first time and, after another half hour on hold and no answer, I have decided to cancel my order.... More...
    (Shopping, Chain Stores)
  • defective computer

    For years I have used to order products through our local Walmart store so IN GOOD FAITH I purchased two excellent (as per the descriptions provided online) CPUs as Christmas gifts for both my husband and myself for home use. These units were only opened from the original box last week (we were waiting for our home office to be remodeled). I opened my CPU, set it up and lo and behold, it would not allow me to progress beyond the initial setup since my software had "expired"!!?? This is absurd!! This was a recertified Dell Optiplex 780 (the same kind we use at my... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    dgardok's Picture   dgardok    0 Comments   Comments
  • Never gave promotional gift card with purchase as advertised and promised

    I ordered a cell phone from when they were running the $100 gift card promotion back on November 28, 2012. I finally received the phone a month later and was notified that the $100 gift card would be emailed to me by Friday, January 18, 2013. As of today, 4/2/2013 I have not received the gift card. Over the past two months I have emailed five times, called twice and attempted an online chat with Customer Care Services as well as Corporate team/Sales and Marketing. I spoke with Salina at Corporate and she advised me that there was a "glitch" in the emails originally... More...
    alrones's Picture   alrones    0 Comments   Comments
  • fraudelent charge on

    I was charged for an XBOX activation card through my account. I emailed immediately that I didn't place this order, then called when they opened. I was told the order was cancelled, and that Walmart was aware of this fraud- yet, they didn't flag the item and scan orders containing it!. The order was NOT cancelled. When I called again I was told the charge would be reversed in 3-5 business days. It was NOT. I called AGAIN and was told I have to dispute it with my bank. I asked for something like a goodwill gift certificate for the major issues this charge caused me, a... More...
    (Shopping, Chain Stores)
    katcelata's Picture   katcelata    0 Comments   Comments
  • Credit Card debited but merchendise not shipped

    Walmart defrauded me. Details: I placed an order by phone yesterday (4/19/2012), which allegedly did not go through because my credit card was allegedly not accepted. There was no reason for my card to be declined, as all card information was correct, and I had sufficient funds. The item I wanted to buy was a computer desk. No item number exists. The charge was $ 63.57. "Krystal" (or Kimberley) at the Walmart Alabama Customer Service took the purchase offer. She repeated the order, stating the security code on the back of my card did not match. Then she stated she was not able to... More...
    (Shopping, Chain Stores)
    Nel7's Picture   Nel7    0 Comments   Comments
  • Debit Card Refund

    WalMart does not refund cash on debit cards purchases. I asked for a refund on my debit card and the associate said, "We only refund on credit cards". The number the credit was submitted to was my debit card number. The last time this happened, the refund bounced around in the system until someone decided that it should have been returned to my checking account. Last time this happened, it took two months for the credit card company to find my checking account and refunded the money to my checking acount. Why doesn't Walmart refund cash on a returned item paid for with... More...
    (Credit Cards, Finance, Banks)
    sprinkles's Picture   sprinkles    1 Comments   Comments
  • Cancel purchase with customer and not with credit card company.

    Since Dec. 2011 I have been trying to purchase a gift card using my International credit card to be delivered at an American address. All trials in December had failed and didn't place any orders. On January 7 I tried again and it was placed only to be canceled days later. Same for Jan 14, then Jan 17. Each time they blamed my credit card company. Well, after giving up when they canceled the last on Jan 21 I decided nothing could be bought at and that was it. To my surprise, I can't use my credit card for anything above $600 now because... More...
    jacnance's Picture   jacnance    0 Comments   Comments
  • First & Last Time

    This was our first time ordering from and at this point I am not planning to order again and will seek out any feedback avenues I can to share my experience. Our entire order is late -much later than the original estimations. To date, nothing we requested be shipped to our residence has been received by us yet. Specifically, I am I am the most frustrated by the queen mattress which we ordered before Christmas and paid to expedite the shipping for but still have not received (tracking #2677164688817). I called customer service yesterday, 12/27/2011 and spoke with... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Enrique's Picture   Enrique    0 Comments   Comments
  • Disappointed in Walmart.

    I was a loyal customer to Walmart and now I never want to shop there again. 10 days before Christmas and my store pickup order was cancelled. I ordered the INNO TAB for my son and the IPOD TOUCH in white for my daughter at 10:30pm on 12/9/11 through At 11pm a emailed was sent saying the orders were cancelled because the item was no longer in stock at that specified store for pickup. I was fine with that until I was told it would take about 10 business day's to get my refund. $297.00 was taken out of my account and 30 minutes later the order was cancelled. Christmas is 8... More...
    (Holiday shopping reviews)
    Taraskye's Picture   Taraskye    0 Comments   Comments
  • Advertising one product, sending out another!

    The Walmart website was advertising a pre-order special on a PS3 game called Skyrim. I pre-ordered this game because of pre-order incentives from wal-mart, a $10 e-card and a premium edition textured map. When the game arrived a couple days ago, I noticed that it was not the premium edition. I e-mailed customer service, and they said to call their video game department @410-586-3685, and they would send me the map no problem whatsoever. I called the number above, and they basically said they were aware of the problem but that they run out of premium edition games and that we were... More...
    malakai's Picture   malakai    0 Comments   Comments
  • why do you not deliver to the uk

    i work in a asda in the uk and i was always told that walmart is a big happy family yeah right me and my wife have being trying for a baby for eight and half years and recently lost our home to a american company jp morgan chase and we had to go bankrupt but to our suprise we found out were having a baby so we looked at 3 in 1 travel systems stylish yet cheap has we are on a budget so we found walmart had some real nice travel sets yet we carnt order them even though imsuppose to be part of this big company why is this im so disapointed in this just thought id let you all know More...
    (Parenting, Nannies, Babies, Family)
    madmonk1's Picture   madmonk1    0 Comments   Comments
  • Kent Int'l bicycle warranty complaint

    I recently purchased a Genesis Onyx 29er Cruiser bicycle (manufactured by Kent International) through with the free "site to store" shipping. When I assembled the bicycle I found several broken pieces and a bent wheel. I contacted the manufacturer (Kent International) and asked if I could get a replacement wheel. Their reply was that they do not carry replacement parts and that I should return the bicycle to Walmart. My issue is that the bicycle has a 1 year full warranty and lifetime warranty on the frame. How is Kent able to provide warranty support on a product... More...
  • Replacement orders x 3

    Order from for a reacher since 04/30/ still has not received. Called 4 differednt times, talked to 3 different "supervisor" on hold for over hours, did not provide any assistenacem but keep re peating the replacement order for three different times ,,, and each time took 4 days processing time + shipping.. Also a month later, 05/24/2011 still not item ... no more information on where the item is... More...
    pg16's Picture   pg16    0 Comments   Comments
  • Story

    The 10.00 gift card is a poor substitute for $200.00 off TV's that I had in my cart and paid for with a credit card and charge was applied to credit card and email confirmation was received by me, from Walmart of acceptance of purchase. I believe that if that is the best you can do in this situation and you are hurting that bad, you need to keep the 10.00. Thanks but no thanks ----- Original Message ----- From: OrderFulfillment To: C R Sent: Tuesday, November 09, 2010 10:34 PM Subject: Re: Fw: Pick Up Today Order Confirmation xxxxxxxxxxxx6... More...
    crusttx's Picture   crusttx    0 Comments   Comments


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