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Walmart.com Complaint - Credit Card debited but merchendise not shipped - Computer desk
Walmart.com Complaint

Walmart.com Complaint


Credit Card debited but merchendise not shipped - Computer desk

Walmart defrauded me. Details:

I placed an order by phone yesterday (4/19/2012), which allegedly did not go through because my credit card was allegedly not accepted. There was no reason for my card to be declined, as all card information was correct, and I had sufficient funds. The item I wanted to buy was a computer desk. No item number exists. The charge was $ 63.57. "Krystal" (or Kimberley) at the Walmart Alabama Customer Service took the purchase offer. She repeated the order, stating the security code on the back of my card did not match. Then she stated she was not able to complete the order as the card was allegedly not accepted. However, the charge appeared on my credit card as "pending", I found out right afterwards. I called Walmart.com back. I was told that the charge was "on hold" and the hold would be lifted in 3-5 business days. If the credit card security code was allegedly not valid (which was untrue), why would my card be debited ? This is allegedly "only an authorization hold". Walmart is refusing to lift the hold, saying it would take 3-5 days. That can not be true. If a company can take credit card numbers and personal information by phone and process that information via a computer, and debit credit cards, the company can use the same computer to reverse charges. Walmart is refusing to process a reversal of this charge now, insisting it would take 3-5 business days for the charge to be reversed "by itself". Walmart refuses to confirm this is "only" an "authorization hold".

The desk is not shipped out to me. Walmart states there is no order in their system under my name. But the charge is on my credit card. The "authorization hold" makes no sense, as Walmart could allegedly not process the order. Why would they refuse to confirm what they state ? Why not confirm in writing the charge would be reversed in 3-5 days ?

This indicates FRAUD, or a FRAUD attempt. When a charge appears on a credit card while an order does not exist, it is fraud, especially when the company refuses to put in writing that the alleged 3-5 days hold is an "authorization hold" and would be reversed. I have nothing in writing they will refund me. No order exists in their database. They only thing that exists is the charge on my credit card.

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