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Walmart.com Complaint - Kent Int'l bicycle warranty complaint
Walmart.com Complaint

Walmart.com Complaint


Kent Int'l bicycle warranty complaint

I recently purchased a Genesis Onyx 29er Cruiser bicycle (manufactured by Kent International) through Walmart.com with the free "site to store" shipping. When I assembled the bicycle I found several broken pieces and a bent wheel. I contacted the manufacturer (Kent International) and asked if I could get a replacement wheel. Their reply was that they do not carry replacement parts and that I should return the bicycle to Walmart. My issue is that the bicycle has a 1 year full warranty and lifetime warranty on the frame. How is Kent able to provide warranty support on a product when they don't carry parts to repair them? I asked them this question and so far have refused to answer. If my only recourse is to return the bicycle to Walmart, that will no longer be an option after 90 days. Since this product is only sold at Walmart stores, Walmart needs to ensure that suppliers are able to support the warrantees they claim to provide.

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1tubski says: (4 years ago)
If you have any problems with a bike you buy at Walmart they will gladly replace it or refund your money. I have never had a problem with them as far as warranty or replacement of a defective item.

mccartym says: (6 years ago)
My wife purchased a 26" La Jolla cruiser bike from WalMart.com (mfg by Kent). Once assemblies were completed and she tested there was a constant clicking noise while pedaling. This noise is coming from chain wheel/crank arm assembly. This was assembled at the manufacture facility. Contacted warranty department (1-800-451-KENT) and was advised this was a common problem and they would ship me the components necessary to repair free of charge. Sounded good at first until the two bearings arrived with no instructions. Research indicated I would need two special tools to remove chain wheel / crank and associated locking nut. Initially my wife very pleased with looks and design of the bike but is really tried of hearing clicking every time she pedals the bike. Request to return bike to WalMart store and pick up another bike but insure clicking doesn't exist.

Kark says: (6 years ago)
Thinking that Wal-Mart is the sole distributor and they are in the country where you live? Am I correct in this thinking? I found bikes made in China where you can buy 10,000 units minimum order. Ship by Sea. 2011 K-Mart was the sole distributor. Back track and find out why K-Mart does not vend? What will happen if Wal-Mart drops carrying these Kent Bicycles? Will play out in courts of the United States. How can you find legal representation in the IMPORTED Origin?
One world, one love, one true religion. Kark

Kark says: (6 years ago)
Warranty Info on the Wal-Mart site indicate IMPORTED for Origin. I am awating a response from Wal-Mart usually response given in 24 hours. I advise you read when they post. Have you tried your local Wal-Mart. I saw on available in a store on Plank Road in Altoona, Pennsylvania. There are no Genesis GS 700 bicycles available in El Paso, Texas. Las Cruces, New Mexico has order on line available. I will await the outcome of how your issue is resolved before I purchase a Kent International Product. Thanks for the Post. Kark

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